Frequently Asked Questions!
Below is the list of frequently asked questions. Please go through it first if you need any information or assistance on the product. Also feel free to contact us if you do not found information on what you are looking for.
How to download and install WP Display Files Pro plugin ?
Once you complete the checkout process, you can instantly download the plugin’s zip file. Now just go to the Plugins menu in the back-end & upload the zip file. After uploading, just activate it.
How will I get notified about the new version ?
You will get an email whenever our team releases the new version of our plugin. Email contains the detailed change logs.
How can I get and install the newly released version.
Just deactivate the current version, delete it from the plugins listing page and download the latest plugin zip file from “My-Accounts” section. Now you just need to upload this zip file from Add Plugin screen in backend and need to activate it.
What are the data sources that your plugin supports for displaying listing ?
You can display files and folders listing from Google Drive, Amazon AWS S3, Dropbox, Box and from web server.
Where I can see working live demo of the plugin ?
See files and folders listing in different eye caching designs here
Is WP Display Files compatible with my theme ?
Yes, our plugin is compatible with all the themes. However we recommend to use full width page templates when creating pages for the listing for the most awesome look.
How may designs are there to show listing ?
There are total 3 designs to show listing on frontend but templates comes in two themes – light and dark.
From where I can get support and assistance post purchase ?
You can anytime create a support ticket and our dedicated support team will assist you.
Where I can see plugin change logs ?
Change logs can be viewed here
Is plugin customisation available ?
Yes our team will do the customisation you need. Write an email to firstname.lastname@example.org with your requirements and our team will revert asap.
Is this plugin WPML compatible ?
Yes, our plugin is WPML compatible and multilingual.
Can I unsubscribe any time from the Yearly plan I purchased ?
Yes, you can unsubscribe to our plugin’s annual plan anytime through a Cancel button on “My Subscription” tab under “My Account” section post login into this website.
What payment methods do you accept?
We accept Visa, Mastercard, or American Express credit and you can set up automated billing
How do I update my credit card information?
Click your My Account (located at the top menu) and click Payment Methods. Here you can update your existing card or add a new payment method.
Will my credit card be charged automatically each billing period?
Only if you enable automatic payment at checkout. if checked, Your credit card will be charged automatically at the end of each billing period. You’ll be notified by mail before the charge.
What do I do if my credit card is not accepted?
There are several reasons why your credit card may not be accepted. We suggest you try the following: Verify your credit card number and expiry date, confirm you are using your credit and not your debit card, and check that you haven’t exceeded your transaction limit. If, after exploring these possible causes, your card is still not accepted, either use an alternate card or contact your financial institution.
Can I be refunded or credited for partial periods?
No. We don’t offer refunds or credits for partial periods of service or periods of inactivity.
How do I cancel my account?
You can cancel at any time before your auto-renewal date, either from within the application or by emailing us at email@example.com
Why can't I reactivate my account through the website after cancelling?
If you deleted your account, it can’t be recovered. If the account was cancelled, contact firstname.lastname@example.org to reactivate your account.