Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, or American Express credit card and you can set up automated billing.
How do I update my credit card information?
Click your My Account (located at the top menu) and click Payment Methods. Here you can update your existing card or add a new payment method.
Will my credit card be charged automatically each billing period?
Only if you enable automatic payment at checkout. if checked, Your credit card will be charged automatically at the end of each billing period. You’ll be notified by mail before the charge.
What do I do if my credit card is not accepted?
Verify your credit card number and expiry date, confirm you are using your credit and not your debit card, and check that you haven’t exceeded your transaction limit. If, after exploring these possible causes, your card is still not accepted, either use an alternate card or contact your financial institution.
Can I be refunded or credited for partial periods?
No. We don’t offer refunds or credits for partial periods of service or periods of inactivity.
How do I cancel my account?
You can cancel at any time before your auto-renewal date, either from within the application or by emailing us at email@example.com
Why can't I reactivate my account through the website after cancelling?
If you deleted your account, it can’t be recovered. If the account was cancelled, contact firstname.lastname@example.org to reactivate your account.